The opportunity for waitlisted applicants to be served with the additional funding made available for the Homeowner Assistance Program (HAP) in the City of Houston and Harris County has closed. If you have received an email or a text from the Homeowner Assistance Program (HAP) in the City of Houston, please respond so that your application may continue to be processed. Nonresponsive and incomplete files will be permanently closed July 1, 2023.
La oportunidad para que los solicitantes en lista de espera sean atendidos gracias a los fondos adicionales disponibles para el Programa de asistencia al propietario (HAP) en la ciudad de Houston y el condado de Harris se cerrará el 30 de junio de 2023. Si ha recibido un correo electrónico o un mensaje de texto del Propietario Programa de Asistencia (HAP) en la Ciudad de Houston, por favor responda para que su solicitud pueda continuar siendo procesada. Los archivos incompletos y que no respondan se cerrarán permanentemente el 1 de Julio de 2023.

GLO's Homeowner Assistance Program in Houston 

Applicants who requested assistance from the City of Houston’s Homeowners Assistance Program; and were not contacted directly by the GLO, will continue being served by the City of Houston. These applicants should request updates on the status of their case from the City of Houston's Harvey Homeowner Assistance Program:

If you were contacted by the GLO to fill out an application and have questions, please contact 346-222-4686 or 1-866-317-1998 (toll free).

Do you have a question about Swales?

Houston Homeowner Highlight

Lloyd Nelms receives the keys to his new home, it was rebuilt through the GLO’s Homeowner Assistance Program in Houston. This is his story:

houston homeowner highlight


How can the GLO help Houston homeowners?

The GLO can provide homeowner assistance through:

  • Repairing and rehabilitating homes
  • Reconstruction
  • Improving a damaged home so that it is more resilient against natural disasters
  • Elevating homes above flood level

How can I find out the status of my application?

To check the status of your application or request additional information you may contact a Case Coordinator via: (please include full name and address)
Telephone: 346-222-4686 or 1-866-317-1998 (toll free)

Regional Office Locations

Holiday Closures


December 25-26, 2023, Christmas

January 1, 2024, New Year’s Day

January 15, 2024, MLK Day

March 29, 2024, Good Friday

May 27, 2024, Memorial Day

June 19, 2024, Juneteenth

July 4, 2024, Independence Day

September 2, 2024, Labor Day

November 28-29, 2024, Thanksgiving

December 24-25, 2024, Christmas

Regional offices are open by appointment only until further notice to comply with social distancing protocols pertaining to COVID-19.

COVID-19 Procedures:

Prior to each appointment, applicants will be asked the following pre-screen questions: 
  1. Has anyone in your household been diagnosed with, or been in contact with anyone diagnosed with COVID-19 in the past 14 days?
  2. Is anyone in your household currently experiencing fever, cough, shortness of breath, or any other flu-like symptoms?
  3. Has anyone in your household traveled outside the U.S. within the past 14 days?
Upon arrival at your scheduled appointment, a trained team member will take the applicant’s temperature with a non-contact infrared forehead thermometer. All of our centers will maintain appropriate social distancing guidelines by ensuring 6’ separation is maintained between all applicants and team members.

Southeast Center
12541 Gulf Freeway
Houston, TX 77034


  • Hours: Monday – Friday from 8:00 a.m. to 5:00 p.m. by appointment only. Appointments are available after 5 p.m. and Saturdays by request.

North-Northeast Center
1603 Lakeville Drive
Kingwood, TX 77339


  • Monday – Friday from 8:00 a.m. to 5:00 p.m. by appointment only. Appointments are available after 5 p.m. and Saturdays by request.

What if my Harvey damaged home was affected by Imelda?


The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:

  • Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information. 
  • Speech or hearing impaired: 7-1-1 
  • TTD / TTY device: 1-844-893-8937 (toll free)
  • For more information visit: Texas RELAY 
  • Complaint and Appeals process