Announcement
GLO's Homeowner Assistance Program in Houston
Applicants who requested assistance from the City of Houston’s Homeowners Assistance Program; and were not contacted directly by the GLO, will continue being served by the City of Houston. These applicants should request updates on the status of their case from the City of Houston's Harvey Homeowner Assistance Program: https://recovery.houstontx.gov/hoap/.
If you were contacted by the GLO to fill out an application and have questions, please contact 346-222-4686 or 1-866-317-1998 (toll free).
Do you have a question about Swales?
Houston Homeowner Highlight
Lloyd Nelms receives the keys to his new home, it was rebuilt through the GLO’s Homeowner Assistance Program in Houston. This is his story: https://youtu.be/_ntE4dXmkDE
How can the GLO help Houston homeowners?
The GLO can provide homeowner assistance through:
- Repairing and rehabilitating homes
- Reconstruction
- Improving a damaged home so that it is more resilient against natural disasters
- Elevating homes above flood level
How can I find out the status of my application?
To check the status of your application or request additional information you may contact a Case Coordinator via:
Email: houston.glo@recovery.texas.gov (please include full name and address)
Telephone: 346-222-4686 or 1-866-317-1998 (toll free)
Regional Office Locations
December 25-26, 2023, Christmas
January 1, 2024, New Year’s Day
January 15, 2024, MLK Day
March 29, 2024, Good Friday
May 27, 2024, Memorial Day
June 19, 2024, Juneteenth
July 4, 2024, Independence Day
September 2, 2024, Labor Day
November 28-29, 2024, Thanksgiving
December 24-25, 2024, Christmas
Regional offices are open by appointment only until further notice to comply with social distancing protocols pertaining to COVID-19.
COVID-19 Procedures:
Prior to each appointment, applicants will be asked the following pre-screen questions:- Has anyone in your household been diagnosed with, or been in contact with anyone diagnosed with COVID-19 in the past 14 days?
- Is anyone in your household currently experiencing fever, cough, shortness of breath, or any other flu-like symptoms?
- Has anyone in your household traveled outside the U.S. within the past 14 days?
Southeast Center
12541 Gulf Freeway
Houston, TX 77034
Hours:
- Hours: Monday – Friday from 8:00 a.m. to 5:00 p.m. by appointment only. Appointments are available after 5 p.m. and Saturdays by request.
North-Northeast Center
1603 Lakeville Drive
Kingwood, TX 77339
Hours:
-
Monday – Friday from 8:00 a.m. to 5:00 p.m. by appointment only. Appointments are available after 5 p.m. and Saturdays by request.
What if my Harvey damaged home was affected by Imelda?
GLO'S HOUSING COMMITMENT
The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:
- Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information.
- Speech or hearing impaired: 7-1-1
- TTD / TTY device: 1-844-893-8937 (toll free)
- For more information visit: Texas RELAY
- Complaint and Appeals process