After receiving feedback from the community, the GLO has decided to postpone the application submission deadline for the Homeowner Assistance Program (HAP) to December 31, 2021, at 5 p.m. This extension gives eligible applicants additional time to ensure their applications are submitted. We appreciate the community’s feedback and continue to listen and adapt our programs to ensure local concerns are taken into account. We encourage the community to remember that applications do not need to be fully complete to be submitted. The GLO continues to work with applicants who are missing documentation.


The GLO announced the application for the Homeowner Assistance Program (HAP) will close at 5 p.m. on Dec. 31, 2021. All potential applicants must submit completed applications by the deadline to be considered for eligibility so long as funding is available.

Those residing inside the Houston city limits should apply at, while non-Houston residents of Harris County should apply at New applicants can also call the toll-free intake center line at 1-866-317-1998.

GLO's Homeowner Assistance Program in Houston 

Applicants who requested assistance from the City of Houston’s Homeowners Assistance Program, and have not been contacted directly by the GLO, will continue being served by the City of Houston. These applicants should request updates on the status of their case from the City of Houston's Harvey Homeowner Assistance Program:

Houston homeowners with a remaining Hurricane Harvey Housing need that have not applied to the City of Houston may apply to the GLO.

If you were contacted by the GLO to fill out an application and have questions, please contact 346-222-4686 or 1-866-317-1998 (toll free).

Houston Homeowner Highlight

Lloyd Nelms receives the keys to his new home, it was rebuilt through the GLO’s Homeowner Assistance Program in Houston. This is his story:

houston homeowner highlight


How can the GLO help Houston homeowners?

The GLO can provide homeowner assistance through:

  • Repairing and rehabilitating homes
  • Reconstruction
  • Improving a damaged home so that it is more resilient against natural disasters
  • Elevating homes above flood level


How can I apply?

There are 3 easy ways to apply:

  1. Apply online.
  2. Download and complete a paper application below. Applications can be submitted by email at or mail to Homeowner Assistance Program 2100 Space Park Drive, Suite 104, Houston, TX 77058. 
  3. Call 346-222-4686 or 1-866-317-1998 (toll free) and a regional office team member will assist with the application process.

Applications, including all necessary documentation, must be completed and submitted BEFORE the GLO and its partners will begin processing it for eligibility. Each application submitted must be individually evaluated to determine eligibility. Please use the checklist below for reference.


Individual Application to download and complete:


How can I find out the status of my application?

To check the status of your application or request additional information you may contact a Case Coordinator via: (please include full name and address)
Telephone: 346-222-4686 or 1-866-317-1998 (toll free)

Regional Office Locations

Regional offices are open by appointment only until further notice to comply with social distancing protocols pertaining to COVID-19.

Office Hour Updates Due to Severe Weather:

We are actively monitoring the severe weather from Tropical Storm Beta predicted to impact the Gulf Coast Region. Hours of operation for the intake centers may be adjusted to ensure our applicants and team member safety, please call before your appointment to confirm office hours are not impacted.

COVID-19 Procedures:

Prior to each appointment, applicants will be asked the following pre-screen questions: 
  1. Has anyone in your household been diagnosed with, or been in contact with anyone diagnosed with COVID-19 in the past 14 days?
  2. Is anyone in your household currently experiencing fever, cough, shortness of breath, or any other flu-like symptoms?
  3. Has anyone in your household traveled outside the U.S. within the past 14 days?
Upon arrival at your scheduled appointment, a trained team member will take the applicant’s temperature with a non-contact infrared forehead thermometer. All of our centers will maintain appropriate social distancing guidelines by ensuring 6’ separation is maintained between all applicants and team members.

Northwest Center
13101 Northwest Freeway, Suite 215
Houston, TX 77040


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

Southeast Center
12541 Gulf Freeway
Houston, TX 77034


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

Southwest Center
6464 Savoy Drive, Suite 150
Houston, TX 77036


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

North-Northeast Center
1603 Lakeville Drive
Kingwood, TX 77339


  • Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

What if my Harvey damaged home was affected by Imelda?


The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:

  • Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information. 
  • TTD line for the hearing impaired: 512-463-5330
  • Texas RELAY for speech or hearing impaired: 7-1-1
  • Complaint and Appeals process