Contact Us

GLO Community Development and Revitalization Contact Information:

Recovery Hotline:
1-844-893-8937 (Toll Free)
Toll Free Phone Hours:

Monday - Friday: 8 a.m. - 5 p.m.

FEMA Temporary Housing Mission - maintenance or general questions:
FEMA 24/7 line: 1-877-503-6053

Mailing Address:
Texas General Land Office
C/O: Community Development and Revitalization
P.O. Box 12873
Austin, Texas 78711-2873
Email Address:
CDR@Recovery.Texas.Gov - please include your full name, address, and county

Citizen Advisory Committee
The GLO will accept comments on behalf of the CAC via USPS mail, fax, email, or through the GLO’s website:

Texas General Land Office Community Development and Revitalization
P.O. Box 12873
Austin, TX 78711-2873
Fax: 512-475-5150
Email Address:
CDR.Mitigation@recovery.texas.gov

Complaint Process

If a citizen has a program related complaint, they should initially contact their local jurisdiction (city, county, public housing authority, council of governments, or vendor) in accordance with their local policies and procedures for customer complaints.

In cases where the citizen would like to contact GLO-CDR directly, they may submit the complaint via:

Telephone call to the GLO-CDR front desk line at 844-893-8937 or 512-475-5000;
If you would like to file complaint online: Click Here
Written letters mailed directly to:
ATTN: GLO-CDR
Texas General Land Office
PO Box 12873
Austin, TX 78711-2873

The GLO will provide a timely response to citizen complaints. The response will be provided within 15 working days of the receipt of the complaint, if practical.

Appeals Process

If you are an an individual seeking to appeal please click here for our online form or visit:appeals/index

GLO'S HOUSING COMMITMENT:

The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:

Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information.
Speech or hearing impaired: 7-1-1
TTD / TTY device: 1-844-893-8937 (toll free)
For more information visit: Texas RELAY

Language Assistance

Those who are not able to speak, read, write or understand the English language may call 512-463-5139 and leave a detailed message to request translation assistance with documents, events or other information from the Texas General Land Office (GLO).

Please leave a detailed message with your complete name, phone number and your questions after the English voice automation ends, and an interpreter will return your call with additional information. Thank you for contacting the GLO.

Asistencia lingüística

Assistance linguistique

Asistans lang

Assistenza linguistica

Assistência Linguística

Sprachassistenz

언어 지원

Языковая поддержка