GLO's Homeowner Assistance Program in Houston 

Applicants who requested assistance from the City of Houston’s Homeowners Assistance Program, and have not been contacted directly by the GLO, will continue being served by the City of Houston. These applicants should request updates on the status of their case from the City of Houston's Harvey Homeowner Assistance Program: https://recovery.houstontx.gov/hoap/.

Houston homeowners with a remaining Hurricane Harvey Housing need that have not applied to the City of Houston may apply to the GLO.

If you were contacted by the GLO to fill out an application and have questions, please contact 346-222-4686 or 1-866-317-1998 (toll free).

Houston Homeowner Highlight

Lloyd Nelms receives the keys to his new home, it was rebuilt through the GLO’s Homeowner Assistance Program in Houston. This is his story: https://youtu.be/_ntE4dXmkDE

houston homeowner highlight


Houston Homeowners affected by Hurricane Harvey who need help in repairing or rebuilding their homes can now apply for assistance with the GLO.

How can the GLO help Houston homeowners?

The GLO can provide homeowner assistance through:

  • Repairing and rehabilitating homes
  • Reconstruction
  • Improving a damaged home so that it is more resilient against natural disasters
  • Elevating homes above flood level

How can I apply?

There are 3 easy ways to apply:

  1. Apply online.
  2. Download and complete a paper application below. Applications can be submitted by email at houston.glo@recovery.texas.gov or mail to Homeowner Assistance Program 2100 Space Park Drive, Suite 104, Houston, TX 77058. 
  3. Call 346-222-4686 or 1-866-317-1998 (toll free) and a regional office team member will assist with the application process.

Applications, including all necessary documentation, must be completed and submitted BEFORE the GLO and its partners will begin processing it for eligibility. Each application submitted must be individually evaluated to determine eligibility. Please use the checklist below for reference.

Individual Application to download and complete:

How can I find out the status of my application?

To check the status of your application or request additional information you may contact a Case Coordinator via:
Emailhouston.glo@recovery.texas.gov (please include full name and address)
Telephone: 346-222-4686 or 1-866-317-1998 (toll free)
Online Status Trackercoh-hap.com (use the log in and password created when you completed your online intake application)

What can homeowners expect during and after HAP?

Regional Office Locations

Regional offices are open by appointment only until further notice to comply with social distancing protocols pertaining to COVID-19.

Intake Center Closure - Incremental Weather from Tropical Storm Nicholas
September 13, 2021 noon until 5:30 PM
September 14, 2021 all day

COVID-19 Procedures:

  • Prior to each appointment, applicants will be asked the following pre-screen questions: 
    • Has anyone in your household been diagnosed with, or been in contact with anyone diagnosed with COVID-19 in the past 14 days?
    • Is anyone in your household currently experiencing fever, cough, shortness of breath, or any other flu-like symptoms?
    • Has anyone in your household traveled outside the U.S. within the past 14 days?
  • Upon arrival at your scheduled appointment, a trained team member will take the applicant’s temperature with a non-contact infrared forehead thermometer.
  • All of our centers will maintain appropriate social distancing guidelines by ensuring 6’ separation is maintained between all applicants and team members.


Northwest Center
13101 Northwest Freeway, Suite 215
Houston, TX 77040


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

Southeast Center
12541 Gulf Freeway
Houston, TX 77034


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

Southwest Center
6464 Savoy Drive, Suite 150
Houston, TX 77036


  • Hours: Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

North-Northeast Center
1603 Lakeville Drive
Kingwood, TX 77339


  • Monday – Saturday from 8:00 a.m. to 5:30 p.m. by appointment only

What if my Harvey damaged home was affected by Imelda?


The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:

  • Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information. 
  • TTD line for the hearing impaired: 512-463-5330
  • Texas RELAY for speech or hearing impaired: 7-1-1
  • Complaint and Appeals process  
  • GLO's Housing Guidelines Page