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GLO Community Development and Revitalization Contact Information:

Recovery Hotline:
1-844-893-8937 (Toll Free) 

Toll Free Phone Hours:

  • Monday - Friday 7 a.m. - 7 p.m.
  • Saturday 10 a.m. - 2 p.m.

MHU or Travel Trailer Maintenance:
1-877-503-6053

Mailing Address:
Texas General Land Office
C/O: Community Development and Revitalization
P.O. Box 12873
Austin, Texas 78711-2873

Email Address: 
CDR@Recovery.Texas.Gov - please include your full name, address, and county

Complaint Process

If a citizen has a program related complaint, they should initially contact their local jurisdiction (city, county, public housing authority, council of governments, or vendor) in accordance with their local policies and procedures for customer complaints.

In cases where the citizen would like to contact GLO-CDR directly, they may submit the complaint via:

  • Telephone call to the GLO-CDR front desk line at 844-893-8937 or 512-475-5000;
  • If you would like to file complaint online: Click Here
  • Written letters mailed directly to:
    ATTN: GLO-CDR
    Texas General Land Office
    PO Box 12873
    Austin, TX 78711-2873

The GLO will provide a timely response to citizen complaints. The response will be provided within 15 working days of the receipt of the complaint, if practical.

Appeals Process

If you are an an individual seeking to appeal please click here for our online form or visit: local-government/hud-requirements-reports/appeals-process/index.

GLO'S HOUSING COMMITMENT:

The GLO is committed to assisting Texans in the recovery process through this program and has the following services available:

  • TTD line for the hearing impaired: 512-463-5330
  • Texas RELAY for speech or hearing impaired: 7-1-1

Language Assistance

Those who are not able to speak, read, write or understand the English language may call 512-463-5139 and leave a detailed message to request translation assistance with documents, events or other information from the Texas General Land Office (GLO).

Please leave a detailed message with your complete name, phone number and your questions after the English voice automation ends, and an interpreter will return your call with additional information. Thank you for contacting the GLO.

Asistencia lingüística
Hỗ Trợ Ngôn Ngữ
語言協助服務
زبان کی مدد
مساعدة لغوية
Assistance linguistique
Asistans lang
Assistenza linguistica
Assistência Linguística
Sprachassistenz
언어 지원
Языковая поддержка
کمک زبان
ગુજરાતી
भाषा सहायता
言語アシスタンス
ជំនួយផ្នែកភាសា
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