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Concerned citizens have the ability to file a complaint or appeal a decision to the Texas General Land Office Community Development and Revitalization division (GLO-CDR).

Policies and procedures are in place to help facilitate this process. The GLO will not respond to complaints or appeals posted on social media. A complaint or appeal must be submitted as outlined below:

Complaint Process

If a citizen has a complaint, they should initially contact their local jurisdiction (city, county, public housing authority, council of governments, or vendor) in accordance with their local policies and procedures for customer complaints.

In cases where the citizen would like to contact GLO-CDR directly, they may submit the complaint via:

  • Telephone call to the GLO-CDR front desk line at 844-893-8937 or 512-475-5000;
  • Email GLO-CDR at cdr@recovery.texas.gov; or
  • Written letters mailed directly to:
    ATTN: GLO-CDR
    Texas General Land Office
    PO Box 12873
    Austin, TX 78711-2873

The GLO will provide a timely response to citizen complaints. The response will be provided within 15 working days of the receipt of the complaint, if practical.

Appeals Process

If a citizen would like to appeal a decision made by the GLO-CDR Single-Family Housing Program (e.g., applicant denial notification, request for a waiver to a program standard, etc.), a written appeal must be submitted to the local jurisdiction (city, county, public housing authority, council of governments, or vendor) within ten days of the decision (documented by the certified mail delivery date). At the end of the 10-day period, if an appeal is not received, the local jurisdiction’s decision will be upheld.

If the local jurisdiction denies the appeal, the citizen may submit an appeal to GLO-CDR for further consideration. The appeal must be received within ten days of the local jurisdiction’s appeal denial (documented by the certified mail delivery date).

There are two ways to submit the appeal to GLO-CDR:

  • Email GLO-CDR at cdr@recovery.texas.gov; or
  • Written letters mailed to:
    ATTN: GLO-CDR
    Texas General Land Office
    PO Box 12873
    Austin, TX 78711-2873

Upon receipt of an appeal request, the local jurisdiction and GLO-CDR customer relations staff will respond to the appellant within 3-5 days acknowledging receipt of their submitted appeal. When practical, a written decision to the appellant will be sent within ten days; however, some cases may require additional time for the review.

Fraud, Waste, or Abuse of Government Funds

Complaints regarding fraud, waste, or abuse of government funds should be forwarded to the U.S. Department of Housing and Urban Development Office of Inspector General Fraud Hotline (phone: 1-800-347-3735 or email: hotline@hudoig.gov).